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Mastic "Refresh Your Address" Rebate FAQs

Q: How do I qualify for a rebate?

A: The Mastic Refresh Your Address Rebate is available with the purchase of at least 18 squares of Mastic Performance Vinyl Siding (.044 thickness or greater) and at least one Mastic Performance Vinyl Siding product accessory. You and your home must be in Illinois, Indiana, Kentucky, Missouri, North Carolina, Ohio, South Carolina or Virginia.

Your sales contract must be dated between July 25, 2016 and December 15, 2016.


Q: Which Mastic siding products qualify?

A: Great question! Select Mastic siding products that qualify include Mastic Performance Vinyl Siding (.044 thickness or greater) and Mastic Performance Siding products.

A contract for at least 18 squares of Mastic Performance Vinyl Siding plus at least one Mastic Performance Siding product accessory must be completed between July 25, 2016 and December 15, 2016 to qualify for the rebate. PLEASE NOTE: The availability of some Mastic products varies depending on where you live, which your contractor will be able to explain if necessary.


Q: Which Mastic products are excluded?

A: The rebate program excludes any Mastic Performance Vinyl Siding less than .044 in thickness.


Q: When is this promotion?

A: This promotion starts July 25, 2016 and ends December 15, 2016. If you’re interested in receiving your Mastic Refresh Your Address Rebate, you must have placed your order (signed contract) by December 15, 2016. This does not mean the product has to be installed. It just means you have to speak to a contractor and make sure they place the order by December 15, 2016 and provide the distributor order number for you to submit the rebate form and for the rebate form to be received by Mastic by December 31, 2016.


Q: What if I purchased my siding before July 25, 2016?

A: If you purchased your siding before July 25, 2016, you are not eligible to receive a rebate.


Q: The promotion ends December 15, 2016. Does that mean I have to have all of the qualifying Mastic siding products installed in my home?

A: No. It just means you need to place your order. Here’s how it works:

  1. Go to Get a Contractor on MakeItMastic.com.
  2. You will fill out the form on our website providing details about your project. After you submit your information, a contractor will contact you within 48 hours (two business days).
  3. At that time, you can talk to the contractor about how to get your order placed. As long as you place your order on or before December 15, 2016, you will qualify for the rebate. Please request your order number from your contractor so you can download your rebate form at http://refresh.makeitmastic.com/rebate and submit it to be received by December 31, 2016.


Q: How do I get my rebate?

A: All you have to do is go to http://refresh.makeitmastic.com/rebate and download the rebate form. The form will walk you through what information is needed to get your $200 rebate. It’s that easy! Just make sure you have your distributor order number. If you have any questions, just ask! Don't hesitate to reach us through our live chat (8am-5pm ET, M-F) or email us at support@masticsidinginfo.com.


Q: When do I have to submit my rebate?

A: Your form must be received by December 31, 2016. Remember to have your distributor order number and signed contract to submit with your rebate form.


Q: What is a distributor order number?

A: It is a unique number for your entire purchase. The distributor order number can be provided by your contractor.


Q: Where do I find my distributor order number?

A: Your distributor order number can be provided by your contractor after your order is placed. If your siding is installed and you’re having trouble finding the distributor order number, contact your contractor.


Q: What if my rebate is rejected?

A: No worries. We are here to help. Reach out to us via live chat (8am-5pm ET, M-F) or email us at support@masticsidinginfo.com and we’ll help you through the process.


Q: How long will it take for me to get my $200 Rebate?

A: It will take 4-6 weeks to receive your rebate.


Q: Can I submit my rebate after the expiration date?

A: Unfortunately, your rebate form must be received by December 31, 2016.


Q: Can I just have $200 taken off my order?

A: This is a manufacturer's rebate offer. You must fill out a rebate form to receive your $200 Rebate. It cannot be taken off the price of your siding purchase.


Q: I purchased more than 18 squares of qualifying Mastic Performance Vinyl Siding. Can I get a bigger rebate?

A: Whether you purchased 18, 21, or 42 squares of qualifying Mastic Performance Vinyl Siding, you can only receive one qualifying $200 Rebate. However, you must meet all rebate requirements, including the purchase of at least one Mastic Performance Siding product accessory. This rebate may not be combined with any other offer and only one rebate is available per household.


Q: My contractor isn’t familiar with the Refresh Your Address Rebate. What should I do?

A: You are entitled to the Refresh Your Address rebate if you purchase the qualifying products and accessories by December 15, 2016 and you and your home are in Illinois, Indiana, Kentucky, Missouri, North Carolina, Ohio, South Carolina or Virginia. The specific products you need to purchase are listed above under the question “Which Mastic siding products qualify?” Contractors are VERY busy, and sometimes they miss this kind of information. Simply show them your rebate form that has the Mastic Refresh Your Address $200 manufacturer’s rebate on it. If they’re still unsure, please have them email us at support@masticsidinginfo.com and we will help explain it to them ASAP.


Q: Does the Mastic Refresh Your Address Rebate come from the contractor who installs my siding?

A: Nope! That comes from us, Mastic Home Exteriors, Inc. Remember, it will take 4-6 weeks to receive your rebate because we’ll need to verify that you purchased the siding and that you do qualify. Remember you’ll need download your rebate form from http://refresh.makeitmastic.com/rebate, fill it out and be received by December 31, 2016.

A signed contract must be made with your contractor by December 15, 2016. The $200 Mastic Home Exteriors® by Ply Gem siding rebate is available with the purchase of at least 18 squares of Mastic Performance Vinyl Siding and at least one Mastic Performance Siding product accessory. Rebates will be distributed via check. REBATE FORMS ALONG WITH A COPY OF YOUR SIGNED CONTRACT MUST BE RECEIVED VIA EMAIL OR POSTMARKED BY December 31, 2016. LATE OR INCOMPLETE SUBMISSIONS WILL NOT BE ACCEPTED. Please note: the availability of some of these products vary depending on where you live. One rebate per household. May not be combined with any other offer. Additional exclusions may apply.